Refund policy

At Affirm, we want you to feel confident and satisfied with every purchase. If you receive an item that is damaged, defective, or incorrect, we’re here to help.

1. Returns

We accept return requests within 14 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and include its original packaging where applicable.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. Include your order number and clear photos of the item so we can review the issue and provide the appropriate solution.

3. Refunds

Once your return or issue has been reviewed and approved, we will process your refund to the original payment method. Please allow additional time for your bank or payment provider to reflect the refund.

4. Non-Returnable Items

Items that have been used, damaged after delivery, altered, or returned without their original condition may not be eligible for a refund.

5. Return Shipping

If the return is due to an incorrect, damaged, or defective item, we may cover the reasonable return shipping cost. For other approved returns, return shipping costs may be the customer's responsibility.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.